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New Year Goal Setting for Hospitality Leaders

New Year Goal Setting for Hospitality Leaders

5 Goal Setting Tips for Hospitality Leaders Make 2019 a year of action. Do you want this year to be even better than the last? I’m talking more success, more fulfillment, more profits, more engagement, more experiences, more time with family and friends. Sure you do. We…

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Delegation for Hospitality Leaders

Delegation for Hospitality Leaders

Avoid burnout and master the skill that is the building block of a sustainable career. We get it, you’re in hospitality. You work hard. It’s just what we do. And it’s because we work so hard and because we’re good at our jobs, that we…

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How to open a new venue without your brain exploding

How to open a new venue without your brain exploding

A guide for owners, managers and chefs. If you are opening a new venue, the single most important thing you need to understand is that it’s gonna be hard. Like really hard. The word ‘challenging’ doesn’t even come close. VPTD has assisted in the opening…

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Trial shifts: Are you getting it right?

Trial shifts: Are you getting it right?

If you own or run a hospitality business, your biggest headache, and your biggest expense is most likely staffing. Ensuring you have the right team is crucial to the success of your business (and your quality of sleep!). Yet… the pivotal ‘trial phase’ of the…

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Making it count – Kate Bickford talks about excellent customer service

Making it count – Kate Bickford talks about excellent customer service

Kate is the Managing Director of BK Agency. She has extensive experience in hospitality and tourism and has worked in multi-faceted areas with years of experience across cafes, restaurants, hotels and the travel industry. She has assisted with the establishment and operations of restaurants and has…

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How to Deliver Team Meetings That Inspire – A Guide for Supervisors and Managers

How to Deliver Team Meetings That Inspire – A Guide for Supervisors and Managers

If you are not having team meetings at least bi-monthly, your venue is not operating at its full potential. It’s really that simple. If you ARE holding team meetings but staff dread going to them and roll their eyes when they are asked to attend…….

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Hospitality Training – The Importance of Developing Your Team Culture

Hospitality Training – The Importance of Developing Your Team Culture

Hospitality is hands down, the most fun, vibrant and rewarding industry we can think of. It delivers the buzz of opening night theater with the adrenaline of a battle well won. Every fast and crazy service period is a different show. The industry provides instant…

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Use Your Staff Manual to Maximise Team Performance

Use Your Staff Manual to Maximise Team Performance

7 steps for hospitality managers and supervisors. An engaging, well-presented, concise, yet thorough Standard and Procedure Manual is an essential operating and training tool for every hospitality venue. To maximise the full potential of your manual use it on a daily and weekly basis. If…

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5 Reasons you need an Engaging Standard and Procedure Manual

5 Reasons you need an Engaging Standard and Procedure Manual

A well-presented, thorough and concise Standard and Procedure Manual is an essential operating and training tool for every hospitality venue. Most hospitality venues may have a manual in some form – but it takes time, experience and creativity to do it well. Manuals too often…

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Essential Tools for Hospitality Sales Confidence

Essential Tools for Hospitality Sales Confidence

It’s important that we add value to the customer experience by having an active and engaged sales team. We firmly believe that good hospitality is comprised of 50% service, 50%sales and you can’t do one well without the other. Here are our essential tools for…

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